--- title: Grant McGregor is Looking for a Talented IT Support Technician description: Grant McGregor is Looking for a Talented IT Support Technician to Join the Team... --- [![Grant McGregor](https://blog.grantmcgregor.co.uk/hubfs/GRMC_blue_logo.svg "Grant McGregor")](https://www.grantmcgregor.co.uk/) - [Home](https://grantmcgregor.co.uk/) - About Us - [Our Story](https://grantmcgregor.co.uk/about-us/our-story) - [Meet the Team](https://grantmcgregor.co.uk/about-us/meet-the-team) - [Certifications](https://grantmcgregor.co.uk/about-us/certifications) - [Careers](https://grantmcgregor.co.uk/about-us/careers) - IT Support Services - [IT Support Services](https://grantmcgregor.co.uk/it-support-services) - [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support) - [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service) - Professional IT Services - [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services) - [Microsoft 365](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-business-premium) - [Microsoft Copilot](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-copilot) - [AI Adoption Services](https://grantmcgregor.co.uk/ai-adoption-services) - [Microsoft Azure](https://grantmcgregor.co.uk/professional-it-services/microsoft-azure) - [MDR](https://blog.grantmcgregor.co.uk/mdr-vs-soc-cyber-security-defence) - [Microsoft Teams Phone](https://grantmcgregor.co.uk/professional-it-services/microsoft-teams-phone) - [KnowBe4](https://grantmcgregor.co.uk/professional-it-services/knowbe4) - [DMARC](https://grantmcgregor.co.uk/professional-it-services/dmarc) - [Enclave Networks](https://grantmcgregor.co.uk/professional-it-services/enclave-networks) - [Cyber Security](https://grantmcgregor.co.uk/cyber-security) - Knowledge Hub - [Case Studies](https://grantmcgregor.co.uk/knowledge-hub/case-studies) - [Testimonials](https://grantmcgregor.co.uk/knowledge-hub/success-stories) - [Blog](https://grantmcgregor.co.uk/knowledge-hub/blog) - [Podcast](https://grantmcgregor.co.uk/knowledge-hub/podcast) - [Client Area](https://grantmcgregor.co.uk/client-area) - [Contact us](https://grantmcgregor.co.uk/contact-us) - [Home](https://grantmcgregor.co.uk/) - About Us - [Our Story](https://grantmcgregor.co.uk/about-us/our-story) - [Meet the Team](https://grantmcgregor.co.uk/about-us/meet-the-team) - [Certifications](https://grantmcgregor.co.uk/about-us/certifications) - [Careers](https://grantmcgregor.co.uk/about-us/careers) - IT Support Services - [IT Support Services](https://grantmcgregor.co.uk/it-support-services) - [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support) - [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service) - Professional IT Services - [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services) - [Microsoft 365](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-business-premium) - [Microsoft Copilot](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-copilot) - [AI Adoption Services](https://grantmcgregor.co.uk/ai-adoption-services) - [Microsoft Azure](https://grantmcgregor.co.uk/professional-it-services/microsoft-azure) - [MDR](https://blog.grantmcgregor.co.uk/mdr-vs-soc-cyber-security-defence) - [Microsoft Teams Phone](https://grantmcgregor.co.uk/professional-it-services/microsoft-teams-phone) - [KnowBe4](https://grantmcgregor.co.uk/professional-it-services/knowbe4) - [DMARC](https://grantmcgregor.co.uk/professional-it-services/dmarc) - [Enclave Networks](https://grantmcgregor.co.uk/professional-it-services/enclave-networks) - [Cyber Security](https://grantmcgregor.co.uk/cyber-security) - Knowledge Hub - [Case Studies](https://grantmcgregor.co.uk/knowledge-hub/case-studies) - [Testimonials](https://grantmcgregor.co.uk/knowledge-hub/success-stories) - [Blog](https://grantmcgregor.co.uk/knowledge-hub/blog) - [Podcast](https://grantmcgregor.co.uk/knowledge-hub/podcast) - [Client Area](https://grantmcgregor.co.uk/client-area) - [Contact us](https://grantmcgregor.co.uk/contact-us) [Contact Us](https://grantmcgregor.co.uk/contact-us) [Back to main](https://grantmcgregor.co.uk/knowledge-hub/blog) IT Strategy # Grant McGregor is Looking for a Talented IT Support Technician David Lawrence 6 January 2014 • 2 min read   ## Grant McGregor Ltd is growing the team again... **Location:** Edinburgh City Centre and at client sites across Central Scotland. **Salary:** Negotiable in the region of **£25-30,000 pa** (depending on experience), plus pay progression and generous mileage allowance. **Job Type:** Permanent Full-Time. Occasional requirement for flexible hours and occasional out of hours working. **Closing Date:** Friday 31st January 2014. We are now seeking an experienced, presentable, client-facing IT Customer Support Analyst to augment our excellent team and to further grow our loyal client base. **The Role** Responsibilities • Responsible for the resolution of 1st and 2nd line customer support by resolution of incidents and routine change requests to agreed standards and Service Levels by means of our service desk application • Organisation & implementation of customer of desktop, server and network systems • Maximising IT systems availability / uptime for clients in line with agreed SLAs. • Troubleshooting & reacting appropriately to client requests & systems alerts. • Maintaining customer relationships and delivering excellent customer service to users. • Completing assigned tasks on time and managing own workload. • Communicating progress and issues both internally and to customer contacts. • Administration including maintenance of client, incident and own records such as expenses. • Analysing, advising and consulting with clients to explore and define IT requirements   #### Sound interesting? [Find out more about this IT Support Analyst role in Edinburgh plus the qualifications, skills and experiences we seek and how you can apply here...](https://www.grantmcgregor.co.uk/about-us/job-opportunities/)   **The Team** Grant McGregor Ltd is considered by its varied clients to be a professional, effective and trusted partner. Our technicians who currently deliver this quality of service are experienced and adept.  There is a friendly, professional and relaxed working environment with plenty of variety on offer.  The company has strong, ethical values and standards and a healthy team working ethos where the views and input of all employees is valued.  We work with leading IT vendors which also means there is much scope to develop new skills and experiences through hands-on training and deployment of these solutions. See FULL DETAILS of our [IT Support Analyst Job](https://www.grantmcgregor.co.uk/about-us/job-opportunities/)   David Lawrence 6 January 2014 • 2 min read ## Recent Posts ![](https://blog.grantmcgregor.co.uk/hubfs/Shadow%20AI%20-%20Is%20Your%20Business%20Ready%20for%20AI%20Adoption.png) ### Shadow AI: Is Your Business Ready for AI Adoption? Understand shadow AI's impact on your business. Discover how to assess risks, improve processes, and adopt AI securely w... [Read More](https://blog.grantmcgregor.co.uk/shadow-ai-is-your-business-ready-for-ai-adoption) ![Our Net Zero Target for 2040 - What Can We Change](https://blog.grantmcgregor.co.uk/hubfs/Our%20Net%20Zero%20Target%20for%202040%20-%20What%20Can%20We%20Change.png) ### Our Net Zero Target for 2040: What Can We Change? From company vehicles and travel to suppliers and technology, see how Grant McGregor is working towards its net zero tar... [Read More](https://blog.grantmcgregor.co.uk/our-net-zero-target-for-2040-what-can-we-change) ![](https://blog.grantmcgregor.co.uk/hubfs/What%20Is%20Penetration%20Testing%3F%20A%20Guide%20for%20Businesses.png) ### What Is Penetration Testing? A Guide for Businesses Learn what penetration testing is, how it works, what the report should include and when your business should consider a... [Read More](https://blog.grantmcgregor.co.uk/what-is-penetration-testing-a-guide-for-businesses) ![Grant McGregor named 2026 Top Managed Service Provider](https://blog.grantmcgregor.co.uk/hubfs/Social/MSP%20501%202026%20Winner.png) ### Grant McGregor Recognised as a Leading Global MSP in the 2026 MSP 501 Grant McGregor has been named a Top Global Managed Service Provider in the 2026 MSP 501, ranking #1 Scotland-based MSP a... 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