---
title: "IT Trends 2025: Insights from Grant McGregor’s Experts"
description: Discover the future of IT in 2025 with insights from Grant McGregor's experts on AI, cybersecurity, sustainability and emerging tech trends.
image: https://blog.grantmcgregor.co.uk/hubfs/Blog%20images/Feature%20Image%20-%20Trends%202025%20(1).png
---
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Digital Transformation
# IT Trends 2025: Insights from Grant McGregor’s Experts
Grant McGregor Team
9 January 2025 • 5 min read
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### What might the future of IT look like in 2025? We sat down with two of Grant McGregor's key experts, Doug Davey and Paul Sinclair. With years of experience and a deep understanding of the IT landscape, Doug and Paul shared their predictions for the trends, challenges and innovations that may to shape the coming year.
 
*"Generative AI isn't just here to stay, it's improving all the time,"* says Doug, Head of Technology at Grant McGregor. He believes it will continue to transform industries in 2025, but with great power comes great responsibility. *"AI is also becoming a tool for threat actors, cybersecurity organisations need to step up their game and use AI to fight AI,"* warns Doug.
Paul, Head of IT Services, stresses the importance of vigilance in the face of increasing digital threats: *"Advances in cybersecurity, such as AI-driven threat detection and remediation, will be essential."*
In terms of hardware trends, Doug points out: *“Nvidia will continue to dominate the graphics card market and are likely to start releasing all in one PCs, this is one to watch."* He adds, *“Advanced Micro Devices (AMD) are benefitting from recent Intel chip issues and are increasing their CPU market share. If this trend continues, we may look to provide devices with AMD chips instead of Intel."*
### AI and Automation: IT’s Secret Weapons
Doug and Paul both emphasise that automation will be a key area of improvement for IT providers: *"Automating routine tasks such as creating new users and onboarding laptops will save time and money, keeping costs down for our customers,"* explains Doug.
Paul agrees, highlighting the human benefits of automation: *"AI-driven automation will handle tasks such as system monitoring, incident response and patch management, reducing human error and freeing up IT staff to focus on customer IT strategies and relationships."*
Doug adds: *"As an IT provider, AI will be able to assist users and resolve day-to-day issues, allowing our staff to focus on customer experience or high-level issues. This will eliminate the likelihood of errors when reproducing work, resolve tickets faster and get customers back to work quicker".*
### Cybersecurity: AI’s role in cyber defence
The cybersecurity landscape is evolving rapidly, and both experts point to AI as a double-edged sword.
*“AI can mimic voices, faces, and even typing styles, making phishing attempts much harder to detect,”* Doug warns.
Paul emphasises the importance of securing cloud configurations and implementing strong identity management practices. *“As businesses continue to migrate to the cloud, it’s vital to regularly audit cloud configurations, ensure proper identity and access management practices and document everything rigorously,”* he says. Misconfigurations and data breaches remain significant risks.
Doug’s advice? *“Cybersecurity awareness training isn’t optional anymore - it’s essential."* He further suggests that keeping passwords safe in a secure central vault and not in documents on local devices or written on bits of paper, is simple yet effective step to improve security. Additionally, he stressed the importance of resolving vulnerabilities on PCs, laptops and servers in a timely manner – a practice that is often neglected.
### Sustainability in IT: A Shared Responsibility
**Both experts stress the growing importance of sustainability in computing. "*AI puts a huge demand on data centre power,"* notes Doug. One possible solution? He suggests *"Offloading AI tasks to local PCs and laptops using neural processing chips will help offset this increased demand."*
Paul, expands on this idea, highlighting the role IT systems can play in creating a more sustainable future: *“IT systems can track product life cycles, support recycling processes, and reduce e-waste through better product design and end-of-life management.”* He also emphasises the necessity of proper recycling practices: *“We all really need to start recycling all that old IT/Electrical equipment via proper method as precious metals like gold & silver are required in almost every electrical product and by recycling, we can reduce what needs to be mined.”*
**
### The User Experience Revolution
*“Users will encounter AI more frequently in their daily workflows, and they’ll need to understand how to interact with it effectively,”* explains Doug. Paul believes seamless integration across platforms, apps and services will become a user expectation. Single sign-on solutions and password managers, Doug adds, will make this a reality while improving security.
### Skills and Challenges for IT in 2025
**The IT landscape in 2025 is set to change dramatically, with automation and AI reshaping traditional roles and demands. Doug says, *"Frontline IT workers will need to move beyond routine tasks as automation takes over. Their focus will need to shift to providing expertise in modern technology, supporting users with advanced tools and providing strategic advice."*
Paul highlights the growing need for smarter cybersecurity: *"Machine learning-driven threat detection and Zero-Trust Architecture will be critical to protecting organisations."*
Doug identifies [Azure, AWS](https://blog.grantmcgregor.co.uk/vmware-acquisition-what-it-means-and-why-you-should-consider-azure-or-aws) and [Copilot](https://blog.grantmcgregor.co.uk/copilot-licenses-whats-the-difference-and-which-is-the-one-your-business-needs) as technologies in high demand. "Customer experience and project management are becoming as important as technical expertise," he adds. Paul emphasises the need for strong IoT device management and security.
### How Grant McGregor Can Help Your Business?
At Grant McGregor, we don’t just keep up with trends - we help businesses thrive in a changing IT landscape.
Our services include:
- [Enhanced Security Service](https://info.grantmcgregor.co.uk/say-hello-to-gm-enhanced-security-service) (ESS): Protect your organization with advanced tools, including KnowBe4 cybersecurity training, 24/7 threat monitoring, and password and vulnerability management.
- [People-Centric Service Model](https://info.grantmcgregor.co.uk/people-centric-it-support-book-a-discovery-call): Our approach focuses on supporting your team, securing your data, and driving innovation.
- [Microsoft Copilot](https://info.grantmcgregor.co.uk/copilot-for-microsoft-365): Streamline workflows and supercharge productivity with AI-powered tools designed for the modern workplace.
Are you ready to embrace the future of IT? Contact Grant McGregor today to learn how we can help your business navigate 2025 with confidence.
### What next?
Call us: 0808 164 4142
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## Featured posts
Grant McGregor Team
9 January 2025 • 5 min read
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