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The old maxim that “you get what you pay for” is true in so many service professions. If you’ve ever hired graphic designers or SEO “experts”, you’ll know that they are not all created equal. While it might be less obvious in terms of IT support, it’s likely to be a much more critical relationship...
Change can be scary – but changing IT support partner needn’t be. In fact, sticking with the devil you know can be a lot worse! We look at some of the signs that indicate it’s time to change your MSP.
“IT Support is not in my job description”
When I first started my working life, I worked for an organisation where, if you called the IT helpdesk, the “help” consisted of two standard responses:
Last month we talked about our Customer Satisfaction (CSAT) feedback results – why we have it, what results we’ve been getting and what we can take from it.
Can you believe that schools are back already? (Well here in Edinburgh anyway). And everyone's getting ready for the new term.