Grant McGregor Blog
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IT provider

How much should IT support cost?

How much should IT support cost?

The old maxim that “you get what you pay for” is true in so many service professions. If you’ve ever hired graphic designers or SEO “experts”, you’ll know that they are not all created equal. While it might be less obvious in terms of IT support, it’s likely to be a much more critical relationship...

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The 8 Warning Signs that Indicate You Need to Switch Your IT Provider

The 8 Warning Signs that Indicate You Need to Switch Your IT Provider

Change can be scary – but changing IT support partner needn’t be. In fact, sticking with the devil you know can be a lot worse! We look at some of the signs that indicate it’s time to change your MSP.

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Want to Get Back to Doing Your Day-Job?

Want to Get Back to Doing Your Day-Job?

“IT Support is not in my job description”

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Computer Says: User Error

Computer Says: User Error

When I first started my working life, I worked for an organisation where, if you called the IT helpdesk, the “help” consisted of two standard responses:

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Trick or Treat? What sort of service do you get from your IT provider?

Trick or Treat? What sort of service do you get from your IT provider?

Last month we talked about our Customer Satisfaction (CSAT) feedback results – why we have it, what results we’ve been getting and what we can take from it.

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Back to school... already?!

Back to school... already?!

Can you believe that schools are back already? (Well here in Edinburgh anyway). And everyone's getting ready for the new term.

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