Search the blog:
An SLA – or service level agreement – is the way you hold your service provider to account. Getting them right is, therefore, essential to ensuring you get the service you need – and will mean that you have the necessary mechanisms in place if things do go wrong.
Are you still using Windows Server 2008 R2 within your business IT environment? If so, it’s time to start planning a migration strategy as the server technology approaches its end of life.
Every office has at least one - the employee who is consistently resistant to technological change. So, how can you find a balance between championing your employees’ ability to think critically without having them fight with management every time you want to improve a process?
The life of an IT manager can often feel like a thankless task. Staying on top of daily and weekly tasks can be difficult when problems and projects shift your focus away from basic housekeeping.
Is it pancake day already? Well that certainly crêped up on us! (Oh dear!)