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Last month we talked about our Customer Satisfaction (CSAT) feedback results – why we have it, what results we’ve been getting and what we can take from it.
At Grant McGregor, we have some important company values to ensure a great company culture for our people and so that they deliver a superb level of service to our customers.
Using social media effectively is something that a lot of businesses struggle with. There are many reason for this but often it’s simply because it’s treated as an afterthought with no real plan in place for how to use it properly.