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CASE STUDY / Scotia UK PLC

Strategic IT Partnership for a Healthcare Technology Leader


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CLIENT Scotia UK plc
SERVICE USED Managed IT Support, Enhanced Security Services & Cyber Essentials Plus
LOCATION Edinburgh, Scotland

About Scotia UK plc

Scotia creates solutions through robust engineering and design. The UK’s leading supplier of healthcare training and observation systems, the company exports globally and supports clients round the clock. From its beginnings as an Edinburgh office-equipment supplier in the 1960s, Scotia has designed, installed and maintained its own smots™ systems since 2001, remaining dynamic, responsive and customer-focused.

The Challenge

As Scotia grew and began developing its own software products, day-to-day IT needs and security requirements became more complex. When their in-house IT resource moved on, the team needed a dependable partner to:

  • Provide responsive, expert IT support with clear escalation routes
  • Guide them through Cyber Essentials Plus and ongoing compliance
  • Introduce continuous security monitoring without slowing delivery
  • Support developers who require admin rights while keeping endpoints secure
  • Keep infrastructure modern and resilient as the environment evolved

“We hit a point where we no longer had IT cover in-house and needed expertise.”
- Gordon McLoughlin, CEO

Our Solution

Grant McGregor became Scotia’s outsourced IT partner, delivering:

  • Fully managed IT support

Fast, knowledgeable help and ownership of issues through to resolution

  • Cyber Essentials Plus

Hands-on guidance, preparation and a smooth annual renewal process.

  • Enhanced Security Service

Continuous monitoring, vulnerability management, phishing simulations, cyber-awareness training and auto-elevate to enable controlled admin rights for engineers.

  • Lifecycle & improvement planning

Prompting timely upgrades (e.g., Windows 10 end-of-life, firewall and switch refresh) to keep systems compliant and resilient.

“Grant McGregor deliver on what they promise and see projects through.”
- Gordon McLoughlin, CEO

Our Approach and Results

Improved-security

Assured Security Posture

Leadership is extremely confident in the protection of systems and data.
IT-Asset-Management-Scotland

Procurement-Ready

Cyber Essentials Plus reduces assurance friction with NHS trusts, universities and defence, strengthening bids and easing procurement.

User-Awareness-Training-Scotland

Remote Working Continuity

Rapid shift to home working with no interruption to service.

Cyber-Essentials-Certification-Scotland

Developer-Appropriate Controls

Auto-elevate supports necessary admin actions in the field while retaining central control and auditability.

Proactive IT Edinburgh

Proactive management

Continuous monitoring, scheduled reviews and actionable recommendations keep Scotia ahead of threats and lifecycle changes without diverting internal attention.

Cyber-Essentials-Renewals

Clear Ownership and Delivery

Projects are managed end to end with timely updates through to completion.

In Their Words

With Grant McGregor we’re extremely confident our systems and data are protected. The enhanced security (monitoring, phishing tests, training) and auto-elevate for our engineers just work.

They made Cyber Essentials Plus straightforward, and continuous monitoring means renewals aren’t a last-minute rush.

They keep us right, proactively flag what matters and deliver on time. The pandemic was the real test: we moved to home working smoothly, proving the setup is robust.

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Gordon McLoughlin

CEO, Scotia