Service Desk Analyst (Level 2)
Grant McGregor is looking for a Service Desk Analyst to join our Professional IT Services Team. We’re a people-focused business providing high-quality IT support and excellent customer experience. If you have strong technical knowledge, enjoy solving problems, and thrive in a fast-paced service desk environment, we’d love to hear from you.
Job description
As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling escalated issues, resolving complex technical challenges, and delivering the kind of customer service that builds lasting trust.
Responsibilities
- Provide high-quality technical support across Microsoft 365, Azure, and on-premises environments
- Troubleshoot and resolve incidents, ensuring minimal disruption to clients
- Deliver excellent customer experience by communicating clearly and effectively
- Support end users across a range of devices and platforms
- Collaborate with colleagues to share knowledge and improve processes
Experience required:
- Minimum 2 years in an IT Service Desk Role
- Minimum 2 years Microsoft 365 management experience
What We Offer:
- Competitive salary: £28,000–£34,000 per year (depending on experience)
- Full-time, permanent role with hybrid working (based in Edinburgh, EH2 2EP)
- A supportive, people-first culture where your growth and well-being matter
- Opportunities for professional development and certifications
- Benefits package designed to support you in and out of work
Inclusion & Accessibility:
We welcome applications from individuals of all backgrounds and are committed to a fair, accessible recruitment process. If you require any reasonable adjustments during the application or interview stage, please let us know.You should be comfortable supporting:
And ideally have exposure to:
Life at Grant McGregor
A place to grow, thrive, and be yourself
Benefits
From healthcare to holidays, our benefits are designed to support you in and out of work.
Culture
Collaboration, openness, and a shared focus on helping people succeed.
Diversity & Inclusivity
A team built on respect, inclusivity and different perspectives.
Flexible Work
Choose an environment that helps you perform at your best — at home, in the office, or both.
