--- title: Meet Charlie - One of Our IT Support Service Clients description: Meet Charlie. One of our IT Support Service Clients. Charlie has a business, and lots of IT stuff that he needs to run it...but Charlie wants to focus on his business, not on his IT! Check out Charlie image: https://blog.grantmcgregor.co.uk/hubfs/meetcharlie.jpeg --- [![Grant McGregor](https://blog.grantmcgregor.co.uk/hubfs/GRMC_blue_logo.svg "Grant McGregor")](https://www.grantmcgregor.co.uk/) - [Home](https://grantmcgregor.co.uk/) - About Us - [Our Story](https://grantmcgregor.co.uk/about-us/our-story) - [Meet the Team](https://grantmcgregor.co.uk/about-us/meet-the-team) - [Certifications](https://grantmcgregor.co.uk/about-us/certifications) - [Careers](https://grantmcgregor.co.uk/about-us/careers) - IT Support Services - [IT Support Services](https://grantmcgregor.co.uk/it-support-services) - [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support) - [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service) - Professional IT Services - [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services) - [Microsoft 365](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-business-premium) - [Microsoft Copilot](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-copilot) - [AI Adoption Services](https://grantmcgregor.co.uk/ai-adoption-services) - [Microsoft Azure](https://grantmcgregor.co.uk/professional-it-services/microsoft-azure) - [MDR](https://blog.grantmcgregor.co.uk/mdr-vs-soc-cyber-security-defence) - [Microsoft Teams Phone](https://grantmcgregor.co.uk/professional-it-services/microsoft-teams-phone) - [KnowBe4](https://grantmcgregor.co.uk/professional-it-services/knowbe4) - [DMARC](https://grantmcgregor.co.uk/professional-it-services/dmarc) - [Enclave Networks](https://grantmcgregor.co.uk/professional-it-services/enclave-networks) - [Cyber Security](https://grantmcgregor.co.uk/cyber-security) - Knowledge Hub - [Case Studies](https://grantmcgregor.co.uk/knowledge-hub/case-studies) - [Testimonials](https://grantmcgregor.co.uk/knowledge-hub/success-stories) - [Blog](https://grantmcgregor.co.uk/knowledge-hub/blog) - [Podcast](https://grantmcgregor.co.uk/knowledge-hub/podcast) - [Client Area](https://grantmcgregor.co.uk/client-area) - [Contact us](https://grantmcgregor.co.uk/contact-us) - [Home](https://grantmcgregor.co.uk/) - About Us - [Our Story](https://grantmcgregor.co.uk/about-us/our-story) - [Meet the Team](https://grantmcgregor.co.uk/about-us/meet-the-team) - [Certifications](https://grantmcgregor.co.uk/about-us/certifications) - [Careers](https://grantmcgregor.co.uk/about-us/careers) - IT Support Services - [IT Support Services](https://grantmcgregor.co.uk/it-support-services) - [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support) - [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service) - Professional IT Services - [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services) - [Microsoft 365](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-business-premium) - [Microsoft Copilot](https://grantmcgregor.co.uk/professional-it-services/microsoft-365-copilot) - [AI Adoption Services](https://grantmcgregor.co.uk/ai-adoption-services) - [Microsoft Azure](https://grantmcgregor.co.uk/professional-it-services/microsoft-azure) - [MDR](https://blog.grantmcgregor.co.uk/mdr-vs-soc-cyber-security-defence) - [Microsoft Teams Phone](https://grantmcgregor.co.uk/professional-it-services/microsoft-teams-phone) - [KnowBe4](https://grantmcgregor.co.uk/professional-it-services/knowbe4) - [DMARC](https://grantmcgregor.co.uk/professional-it-services/dmarc) - [Enclave Networks](https://grantmcgregor.co.uk/professional-it-services/enclave-networks) - [Cyber Security](https://grantmcgregor.co.uk/cyber-security) - Knowledge Hub - [Case Studies](https://grantmcgregor.co.uk/knowledge-hub/case-studies) - [Testimonials](https://grantmcgregor.co.uk/knowledge-hub/success-stories) - [Blog](https://grantmcgregor.co.uk/knowledge-hub/blog) - [Podcast](https://grantmcgregor.co.uk/knowledge-hub/podcast) - [Client Area](https://grantmcgregor.co.uk/client-area) - [Contact us](https://grantmcgregor.co.uk/contact-us) [Contact Us](https://grantmcgregor.co.uk/contact-us) [Back to main](https://grantmcgregor.co.uk/knowledge-hub/blog) IT Strategy # Meet Charlie - One of Our IT Support Service Clients Grant McGregor Team 25 July 2013 • 1 min read ![](https://blog.grantmcgregor.co.uk/hubfs/meetcharlie.jpeg) ### Charlie has a business, and lots of IT stuff that he needs to run it... ...but Charlie wants to focus on his business, not on his IT!     This is the animated video story of one of our happy clients, Charlie. He's a real person by the way - not just the animated character of our video. You can read Charlie's testimonial of his experience in dealing with us here: [In Charlie's Own Words](https://www.grantmcgregor.co.uk/who-we-work-with/client-testimonials/glycomar/) In terms of IT support, Charlie wasn't always happy. But that was before we got together... Check out Charlie's journey to see how poor experience of IT service can turn good again. Not every IT Support Provider is the same. [Charlie's IT Support Service Journey](https://www.grantmcgregor.co.uk/it-support-services)   If you're looking around for a better quality of IT service, that's affordable but that leaves you to focus on your real goals, then check out [a short guide to Better IT Service here](https://www.grantmcgregor.co.uk/it-support-services/advisory-guides/better-value-for-money-it-in-5-steps/). Grant McGregor Team 25 July 2013 • 1 min read ## Recent Posts ![](https://blog.grantmcgregor.co.uk/hubfs/Shadow%20AI%20-%20Is%20Your%20Business%20Ready%20for%20AI%20Adoption.png) ### Shadow AI: Is Your Business Ready for AI Adoption? Understand shadow AI's impact on your business. Discover how to assess risks, improve processes, and adopt AI securely w... [Read More](https://blog.grantmcgregor.co.uk/shadow-ai-is-your-business-ready-for-ai-adoption) ![Our Net Zero Target for 2040 - What Can We Change](https://blog.grantmcgregor.co.uk/hubfs/Our%20Net%20Zero%20Target%20for%202040%20-%20What%20Can%20We%20Change.png) ### Our Net Zero Target for 2040: What Can We Change? From company vehicles and travel to suppliers and technology, see how Grant McGregor is working towards its net zero tar... [Read More](https://blog.grantmcgregor.co.uk/our-net-zero-target-for-2040-what-can-we-change) ![](https://blog.grantmcgregor.co.uk/hubfs/What%20Is%20Penetration%20Testing%3F%20A%20Guide%20for%20Businesses.png) ### What Is Penetration Testing? A Guide for Businesses Learn what penetration testing is, how it works, what the report should include and when your business should consider a... [Read More](https://blog.grantmcgregor.co.uk/what-is-penetration-testing-a-guide-for-businesses) ![Grant McGregor named 2026 Top Managed Service Provider](https://blog.grantmcgregor.co.uk/hubfs/Social/MSP%20501%202026%20Winner.png) ### Grant McGregor Recognised as a Leading Global MSP in the 2026 MSP 501 Grant McGregor has been named a Top Global Managed Service Provider in the 2026 MSP 501, ranking #1 Scotland-based MSP a... [Read More](https://blog.grantmcgregor.co.uk/grant-mcgregor-recognised-as-a-leading-global-msp-in-the-2026-msp-501) Union ## Empower your business with secure, expert-led solutions. Talk to us about people-focused technology that drives results. [Start a conversation](https://grantmcgregor.co.uk/contact-us) ![](https://blog.grantmcgregor.co.uk/hubfs/Woman%20in%20White%20longsleeve%20polo.png) ![Divider Footer](https://blog.grantmcgregor.co.uk/hubfs/footer.svg) ![GrantMcGeregor Logo White](https://blog.grantmcgregor.co.uk/hubfs/McGregor%20Theme%20Assets/GRMC_white_logo-cropped.svg "GrantMcGeregor Logo White") Premium IT Services Tailored for Leading Brands [Follow us on LinkedIn](https://www.linkedin.com/company/grant-mcgregor-ltd/) [Follow us on Facebook](https://www.youtube.com/itgrantmcgregor) [Follow us on Facebook](https://www.facebook.com/grantmcgregorltd/) [Follow us on Twitter](https://x.com/GrantMcGregorIT) Quick Links - [Home](https://grantmcgregor.co.uk) - [About us](https://grantmcgregor.co.uk/about-us/our-story) - [Knowledge Hub](https://grantmcgregor.co.uk/knowledge-hub/blog) - [Contact us](https://grantmcgregor.co.uk/contact-us) Services - [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support) - [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service) - [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services) - [Cyber Security](https://grantmcgregor.co.uk/cyber-security) Edinburgh – Chesterfield ![Phone icon](https://blog.grantmcgregor.co.uk/hubfs/raw_assets/public/GrandMcGregor_climb/images/tel.png "Phone icon") [0131 603 7910](tel:+441316037910) ![Email icon](https://blog.grantmcgregor.co.uk/hubfs/raw_assets/public/GrandMcGregor_climb/images/mail.png "Email icon") [info@grantmcgregor.co.uk](mailto:info@grantmcgregor.co.uk) ![Location icon](https://blog.grantmcgregor.co.uk/hubfs/raw_assets/public/GrandMcGregor_climb/images/loc.png "Location icon") **Main Office:** The Merchants' Hall, 22 Hanover St, Edinburgh EH2 2EP © 2026 Grant McGregor. All rights reserved. [Privacy and Cookie Policy](https://blog.grantmcgregor.co.uk/hubfs/UsefulDownloads/Policies/GRMC-SEC-Privacy-and-Cookie-Policy.pdf) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Grant McGregor Team", "url" : "https://blog.grantmcgregor.co.uk/author/grmc-team" }, "dateModified" : "2020-05-18T09:26:16.015Z", "datePublished" : "2013-07-25T13:48:32.000Z", "headline" : "Meet Charlie - One of Our IT Support Service Clients", "image" : [ "https://blog.grantmcgregor.co.uk/hubfs/meetcharlie.jpeg" ], "mainEntityOfPage" : { "@id" : "https://blog.grantmcgregor.co.uk/2013/meet-charlie-one-of-our-it-support-service-clients", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.grantmcgregor.co.uk/hubfs/GRMC_blue_logo.svg" }, "name" : "Grant McGregor" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://grantmcgregor.co.uk/", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "Edinburgh", "postalCode" : "EH2 2EP", "streetAddress" : "22 Hanover Street" }, "geo" : { "@type" : "GeoCoordinates", "latitude" : 55.9526313, "longitude" : -3.1970679 }, "image" : "https://grantmcgregor.co.uk/hubfs/GRMC_blue_logo.svg", "name" : "Grant McGregor", "openingHoursSpecification" : { "@type" : "OpeningHoursSpecification", "closes" : "18:00", "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens" : "08:00" }, "sameAs" : [ "https://www.facebook.com/grantmcgregorltd/", "https://x.com/GrantMcGregorIT", "https://www.youtube.com/itgrantmcgregor", "https://www.linkedin.com/company/grant-mcgregor-ltd/" ], "telephone" : "+441316037910", "url" : "https://grantmcgregor.co.uk/" } ```